Young Official (youngofficial.com) is an independent distributor for Youngevity (distributor ID 101196625), not Youngevity corporate. Email contact@youngofficial.com.
These are the return terms on the shipping and returns page:
Young Official orders follow Youngevity’s U.S. return policy. Return eligible items within 30 days of purchase in their original packaging, whether opened or unopened. Food, perishables and other exclusions listed in the corporate policy are not refundable.
Call Youngevity at 1-800-982-3189 for return instructions before mailing the item. You can choose your carrier. Original shipping and handling charges are not refunded. Autoship refunds are subject to a 20% restocking fee.
Youngevity says it usually inspects returns within 72 hours of receipt and issues the refund to the original payment method within two business days after inspection. Your card issuer may take an additional 2–10 business days to post it. See Youngevity Customer Care for details.
Email contact@youngofficial.com for order questions on this store, or call Youngevity corporate at 1-800-982-3189 for corporate account support.